Patient Experience Specialist - Front Desk & Scheduling

US Oncology Inc.; Horsham (PA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Alliance Cancer Specialists in Horsham, PA is seeking a courteous Patient Services Coordinator to welcome patients, manage calls, and support clinical staff in a fast-paced, patient-centered environment.

You will check in patients, collect co-pays, schedule tests, maintain accurate demographics and insurance data, and ensure HIPAA compliance. The role requires a high school diploma and at least 18 months of medical front office experience, with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months of medical front office experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Knowledge of scheduling software preferred.
• Ability to multitask and adapt to changing priorities.
• Strong commitment to quality, accuracy, and service.

Responsabilités

• Greet patients and visitors professionally and promptly.
• Check in patients and notify clinical staff of arrivals.
• Provide paperwork and assist with completion.
• Collect, verify for completeness, and file all patient forms.
• Update patient demographics and insurance information.
• Collect co-pays and issue receipts.
• Answer incoming calls and route messages.
• Schedule outside consults and tests as ordered by physicians.
• Maintain lobby organization and general administrative tasks.
• Adhere to HIPAA and confidentiality requirements.
• Complete required e-learning within 90 days of hire.

Connaissances

Front desk experience

Patient interaction

Multitasking

Attention to detail

Customer service

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Alliance Cancer Specialists in Horsham, PA is seeking a courteous Patient Services Coordinator to welcome patients, manage calls, and support clinical staff in a fast-paced, patient-centered environment.

You will check in patients, collect co-pays, schedule tests, maintain accurate demographics and insurance data, and ensure HIPAA compliance. The role requires a high school diploma and at least 18 months of medical front office experience, with proficiency in Microsoft Office.