Patient Services Coordinator

The US Oncology Network; Bristol (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare organization is seeking a courteous and detail-oriented Patient Services Coordinator to join their Bensalem team. In this role, you will welcome patients, manage calls, support clinical staff, and ensure a patient-centered experience. Ideal candidates will have at least 18 months of medical front office experience, be proficient in Microsoft Office, and possess a strong commitment to service excellence. This position requires onsite presence and offers the opportunity to thrive in a dynamic clinical environment.

Qualifications

• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Knowledge of office routines, clinical staff workflows, and scheduling processes preferred.
• Strong commitment to quality, accuracy, and service excellence.

Responsibilities

• Greet patients, visitors, and family members professionally.
• Schedule appointments and manage communications efficiently.
• Ensure compliance with HIPAA and maintain patient confidentiality.

Skills

Proficiency with Microsoft Office (Outlook, Word, Excel)

Strong adaptability

Medical front office experience

Education

High school diploma or equivalent

Job description

Overview

Alliance Cancer Specialists is seeking a courteous, energetic, and detail‑oriented Patient Services Coordinator to join our Bensalem team. This position is responsible for welcoming patients and visitors, managing incoming calls, supporting clinical staff, and ensuring an efficient, patient‑centered experience. The ideal candidate thrives in a fast‑paced healthcare environment and is committed to delivering exceptional service with professionalism and compassion.

This position supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and US Oncology’s Shared Values.

Key Responsibilities

Front Desk & Patient Interaction

• Warmly greet patients, visitors, and family members in a professional and timely manner.
• Check in patients and promptly notify clinical staff of arrivals.
• Provide required paperwork to patients and assist with completion as needed.
• Collect, verify for completeness, and scan/file all patient forms.
• Update and maintain accurate patient demographics and insurance information.
• Collect co‑pays and outstanding balances; issue receipts.

Telephone & Communication Management

• Answer all incoming telephone calls promptly and courteously.
• Screen calls, respond to routine questions, route calls to proper personnel, or take accurate messages.
• Page clinic staff as needed and relay messages clearly and promptly.
• Record cancellations and missed appointments; reschedule appointments and notify appropriate staff.

Scheduling & Administrative Support

• Schedule outside consults and procedures as ordered by physicians.
• Schedule CT (CAT) scans and PET scans after insurance approval.
• Maintain chart messages and assigned queues.
• Scan and copy updated insurance cards.
• Provide general administrative support including scanning, filing, and maintaining lobby organization.
• Ensure adequate stock of forms and office supplies.

Compliance & Confidentiality

• Strictly follow HIPAA, state, and federal guidelines regarding patient confidentiality and records.
• Complete all required e‑learning courses within 90 days of hire.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Knowledge of office routines, clinical staff workflows, and scheduling processes preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.
• Strong adaptability—ability to multitask and manage shifting priorities.
• High commitment to quality, accuracy, and service excellence.

Physical Requirements

• Ability to be onsite during standard business hours.
• Frequent sitting, standing, walking, talking, and hearing.
• Manual dexterity and eye‑hand coordination required.
• Ability to lift and carry up to 40 lbs occasionally.
• Normal corrected vision and hearing required.

Work Environment

• Clinical environment with potential exposure to communicable diseases, medical preparations, toxic substances, or ionizing radiation.
• Regular in‑person interaction with patients, staff, and physicians.
• Minimal travel may be required between office locations.

Important Notice

⚠️ Important Notice: Beware of fraudulent job postings. Alliance Cancer Specialists and The US Oncology Network will never request financial information during the hiring process. Verify legitimate job postings at: https://careers.usoncology.com/main/