Patient Access & Scheduling Concierge

City of Hope; Horsham (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance Cancer Specialists in Horsham is seeking a courteous Patient Services Coordinator to welcome patients, handle incoming calls, support clinical staff, and ensure a fast, patient‑centered experience. Responsibilities include greeting patients, checking in, collecting forms and co‑pays, updating demographics, scheduling outside consults and scans, and maintaining lobby organization.

The role requires at least 18 months of medical front office experience, proficiency with Microsoft Office,

Qualifications

• High school diploma or equivalent required.
• Minimum 18 months of medical front office experience, including insurance forms and scheduling software.
• Proficiency with Microsoft Office (Outlook, Word, Excel) is required.

Responsibilities

• Greet patients and visitors in a professional manner; check in patients and notify clinical staff of arrivals.
• Answer phones promptly, screen calls, and route messages to appropriate staff.
• Schedule outside consults and imaging procedures after physician orders and insurance approval.
• Collect co-pays, verify and scan insurance documents, and maintain demographics in the system.
• Maintain lobby and supply levels; ensure confidentiality and HIPAA compliance.

Skills

Multitasking

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Alliance Cancer Specialists in Horsham is seeking a courteous Patient Services Coordinator to welcome patients, handle incoming calls, support clinical staff, and ensure a fast, patient‑centered experience. Responsibilities include greeting patients, checking in, collecting forms and co‑pays, updating demographics, scheduling outside consults and scans, and maintaining lobby organization.

The role requires at least 18 months of medical front office experience, proficiency with Microsoft Office,