Patient Experience Navigator

The US Oncology Network; Ardmore (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

Alliance Cancer Specialists in Ardmore, PA seeks a courteous Patient Services Coordinator to greet patients, manage front desk operations, and support clinical staff in a fast-paced setting.

You will answer calls, schedule appointments, collect insurance information and co-pays, process forms, and maintain demographics with accuracy, while upholding HIPAA and patient-centered care.

This role requires attention to detail, teamwork, and a commitment to high-quality service.

Qualifications

• High school diploma or equivalent is required.
• Minimum 18 months medical front office experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.
• Strong adaptability-ability to multitask and manage shifting priorities.
• High commitment to quality, accuracy, and service excellence.

Responsibilities

• Greet patients and visitors professionally and verify appointments.
• Answer calls, route inquiries, and relay messages to appropriate staff.
• Schedule tests and procedures as ordered by physicians.
• Maintain patient demographics and insurance information in the system.
• Collect co-pays and balances; provide receipts.
• Ensure HIPAA and confidentiality compliance.

Skills

Medical front office

Microsoft Office

Multitasking

Patient-focused service

HIPAA compliance

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Alliance Cancer Specialists in Ardmore, PA seeks a courteous Patient Services Coordinator to greet patients, manage front desk operations, and support clinical staff in a fast-paced setting.

You will answer calls, schedule appointments, collect insurance information and co-pays, process forms, and maintain demographics with accuracy, while upholding HIPAA and patient-centered care.

This role requires attention to detail, teamwork, and a commitment to high-quality service.