Patient Experience Specialist | Front Desk & Scheduling

Mercy Co; Fort Smith (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Retirement plan matching

Paid time off

Job summary

Mercy is seeking a Front Desk Specialist in Fort Smith, AR to greet patients, schedule appointments, and support clinicians. The role emphasizes courteous, professional communication with patients and healthcare teams, accurate data entry, and strict privacy of patient information.

Attending and completing Clinic Core Front Desk Training post-hire is required. The position operates in a fast-paced healthcare environment and offers opportunities to grow within Mercy.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication essential.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and professional interaction with patients.
• Ability to maintain confidentiality and handle sensitive information.
• Able to work under pressure and adapt to changing situations.
• Complete Clinic Core Front Desk Training after hire.

Skills

Verbal communication

Written communication

Data entry

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Front Desk Specialist in Fort Smith, AR to greet patients, schedule appointments, and support clinicians. The role emphasizes courteous, professional communication with patients and healthcare teams, accurate data entry, and strict privacy of patient information.

Attending and completing Clinic Core Front Desk Training post-hire is required. The position operates in a fast-paced healthcare environment and offers opportunities to grow within Mercy.