Patient Experience Specialist - Front Desk & Scheduling

Mercy; Crescent (OK); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy Clinic Primary Care - Crescent is seeking a Patient Service Representative (Non-Exempt) for full-time work. You will be the first contact for patients, manage front desk operations, scheduling, and EHR accuracy in a busy clinic setting.

The role emphasizes excellent communication, data entry, patient service, and adherence to confidentiality. Strong teamwork and the ability to handle pressure are essential in this position at Mercy Crescent.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills and data entry.

Responsibilities

• Greet patients and verify identity, manage front desk duties.
• Handle check-in/check-out and appointment scheduling.
• Maintain EHR/chart accuracy and patient confidentiality.
• Support and implement new EPIC workflows and clinic processes.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Professionalism under pressure

Education

High school diploma or equivalent

Job description

Mercy Clinic Primary Care - Crescent is seeking a Patient Service Representative (Non-Exempt) for full-time work. You will be the first contact for patients, manage front desk operations, scheduling, and EHR accuracy in a busy clinic setting.

The role emphasizes excellent communication, data entry, patient service, and adherence to confidentiality. Strong teamwork and the ability to handle pressure are essential in this position at Mercy Crescent.