Patient Experience Specialist

Mercy; St. Louis (MO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing the front desk and related workflows.

The role emphasizes strong communication, confidentiality, and teamwork, with clinic front desk training provided post-hire to support a compassionate patient experience in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Experience with data entry and basic computer skills.
• Ability to maintain confidentiality and professionalism.
• Willingness to complete Clinic Core Front Desk Training post-hire.
• Experience in medical office preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflow to ensure a positive patient experience.
• Collaborate with healthcare professionals and staff.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing the front desk and related workflows.

The role emphasizes strong communication, confidentiality, and teamwork, with clinic front desk training provided post-hire to support a compassionate patient experience in a busy healthcare setting.