Patient Experience Specialist

Mercy; Rogers (AR); On-site; USD 34,000 - 36,000; Full time

Job summary

Mercy seeks a Patient Service Representative to greet patients and visitors and to manage front desk operations with a focus on a positive, seamless patient experience. This full-time role at Mercy emphasizes teamwork, communication, and efficient workflow across departments, from check-in to scheduling, while supporting patients with courtesy and accuracy.

Hours are 8:00a–5:00p, Monday through Friday, at Mercy Physicians Plaza.

Qualifications

• Education: High school diploma or equivalent.
• Experience as Patient Services Representative and Advance Patient Services Representative preferred.
• Bilingual abilities preferred.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Manage front desk operations and workflows to ensure a smooth patient experience.

Skills

Patient Services

Advance Patient Services

Bilingual

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to greet patients and visitors and to manage front desk operations with a focus on a positive, seamless patient experience. This full-time role at Mercy emphasizes teamwork, communication, and efficient workflow across departments, from check-in to scheduling, while supporting patients with courtesy and accuracy.

Hours are 8:00a–5:00p, Monday through Friday, at Mercy Physicians Plaza.