Patient Experience Front Desk Specialist

Mercy; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to be the friendly first contact for patients and visitors. You will manage front desk operations, assist with scheduling, and help ensure a smooth patient experience.

Ideal candidates have a high school diploma, strong communication, basic computer skills, and a year of medical office experience. Mercy offers comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and patient-focused approach.
• Accuracy and attention to detail in entering patient information and scheduling.

Responsibilities

• Manage front desk operations and patient workflows.
• Assist with scheduling and appointments for patients and visitors.
• Enter and maintain patient information accurately and securely.
• Provide courteous, professional service and respond to inquiries and concerns.
• Maintain patient confidentiality and follow privacy policies.

Skills

Verbal communication

Written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the friendly first contact for patients and visitors. You will manage front desk operations, assist with scheduling, and help ensure a smooth patient experience.

Ideal candidates have a high school diploma, strong communication, basic computer skills, and a year of medical office experience. Mercy offers comprehensive benefits and a supportive team environment.