Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Festus (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will ensure a positive patient experience by managing front desk operations and workflows with accuracy and discretion.

Responsibilities include greeting patients, scheduling, and handling inquiries while maintaining confidentiality and professionalism in a fast-paced healthcare setting.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Customer service oriented with professional and courteous interaction.

Responsibilities

• Greet patients and visitors; manage front desk operations and workflows.
• Schedule appointments and process documentation with accuracy.
• Maintain patient confidentiality and adapt under pressure.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy and discretion

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will ensure a positive patient experience by managing front desk operations and workflows with accuracy and discretion.

Responsibilities include greeting patients, scheduling, and handling inquiries while maintaining confidentiality and professionalism in a fast-paced healthcare setting.