Patient Access Specialist – Front Desk & Registration

Southeast Hospital; Mount Auburn (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative to welcome patients and visitors, coordinate front desk operations, and support smooth clinic workflows. You will be the first contact, ensuring a positive patient experience and accurate information handling in a fast-paced environment.

The role emphasizes strong communication, computer skills, and a patient-focused approach, with training on Clinic Core Front Desk procedures and confidentiality standards.

Qualifications

• Education: High school diploma or equivalent.
• One year of applicable medical office experience.
• Strong communication and computer skills are essential for interacting with patients and staff.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and clinic workflows to ensure a positive patient experience.
• Assist with scheduling, data entry, and documentation while maintaining confidentiality.

Skills

Verbal communication

Computer skills

Customer service

Data entry

Attention to detail

Privacy compliance

Under pressure

Education

High school diploma or equivalent

Job description

Mercy Hospital Southeast is seeking a Patient Service Representative to welcome patients and visitors, coordinate front desk operations, and support smooth clinic workflows. You will be the first contact, ensuring a positive patient experience and accurate information handling in a fast-paced environment.

The role emphasizes strong communication, computer skills, and a patient-focused approach, with training on Clinic Core Front Desk procedures and confidentiality standards.