Patient Services Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition assistance

Retirement plans match

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage workflows and assist with scheduling and documentation while maintaining patient privacy.

The ideal candidate will have strong communication, data entry, and customer service skills, plus the ability to stay calm under pressure and adapt to busy environments.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Maintain patient confidentiality and privacy per policy.
• Assist with scheduling, documentation, and data entry as needed.

Skills

Verbal Communication

Data entry

Customer service

Attention to detail

Confidentiality

Calm under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage workflows and assist with scheduling and documentation while maintaining patient privacy.

The ideal candidate will have strong communication, data entry, and customer service skills, plus the ability to stay calm under pressure and adapt to busy environments.