Front Desk Patient Services Specialist

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Baltimore, MD seeks a friendly and efficient Patient Service Representative to greet patients, schedule appointments, collect copayments, and update demographics and insurance information. The role ensures smooth patient flow and accurate time-of-service processing, while coordinating follow-up tests and requisitions as needed.

The ideal candidate provides excellent customer service, can handle high-pressure environments, and uses medical terminology confidently to support

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Experience providing high quality customer service in healthcare preferred.
• Familiarity with computerized schedules and electronic records preferred.

Responsibilities

• Greets patients in a courteous and professional manner.
• Manages patient flow and schedules appointments, registers patients, and collects co-payments.
• Handles Time-of-Service (TOS) payment processing and updates patient demographics and insurance information.
• Provides patients with follow-up appointments and requisitions for tests.
• Answers the telephone and provides telephone triage per policy and service expectations.
• Prepares and updates forms, reports, and records; scans and indexes documents into the medical record.
• Notifies patients about missed appointments and manages no-shows.
• Inputs patient charges at checkout and ensures timely data entry per procedures.

Skills

Customer service

Telephone etiquette

Interpersonal communication

Medical terminology

Education

High School Diploma or GED

Tools

IDX/ GE Centricity

Job description

MedStar Health in Baltimore, MD seeks a friendly and efficient Patient Service Representative to greet patients, schedule appointments, collect copayments, and update demographics and insurance information. The role ensures smooth patient flow and accurate time-of-service processing, while coordinating follow-up tests and requisitions as needed.

The ideal candidate provides excellent customer service, can handle high-pressure environments, and uses medical terminology confidently to support