Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the welcoming first contact for patients and visitors in the Oklahoma City area. You will manage front desk operations, coordinate scheduling, and help create a positive, seamless patient experience across the clinic.

The role requires a high school diploma and strong communication skills, with preference for at least one year in a medical office. You will participate in Clinic Core Front Desk Training after hire and support a

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors, guiding them and answering inquiries.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Strong communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the welcoming first contact for patients and visitors in the Oklahoma City area. You will manage front desk operations, coordinate scheduling, and help create a positive, seamless patient experience across the clinic.

The role requires a high school diploma and strong communication skills, with preference for at least one year in a medical office. You will participate in Clinic Core Front Desk Training after hire and support a