Patient Experience Front Desk Specialist

mercy; Oklahoma; On-site; USD 28,000 - 38,000; Full time

Job summary

Mercy in Oklahoma is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires excellent communication, basic computer skills, strong customer service, and the ability to handle confidential information with discretion; you will join a caring, collaborative team dedicated to compassionate care.

Qualifications

• High school diploma or equivalent required.
• Excellent communication, both verbal and written.
• Proficiency in basic computer skills including data entry.
• Strong customer service skills and patient-focused approach.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Manage front desk operations and patient workflows to ensure a positive patient experience.
• Assist patients and visitors, directing them to appropriate departments and staff.
• Support scheduling, documentation, and intake processes with accuracy and professionalism.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training attendance

Education

High school diploma or equivalent

Job description

Mercy in Oklahoma is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires excellent communication, basic computer skills, strong customer service, and the ability to handle confidential information with discretion; you will join a caring, collaborative team dedicated to compassionate care.