Patient Experience Specialist – Front Desk Pro

BrightView, LLC; Batavia Township (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification programs

Comprehensive benefits package

Tuition reimbursement after 1 year

Job summary

BrightView Health is seeking a Patient Services Representative to greet patients and manage the front desk, ensuring a warm, efficient clinic experience. You will handle inquiries, schedule appointments, and assist with payments and basic billing tasks.

Strong communication, empathy, and a team-oriented mindset are essential to support patients on their recovery journey and collaborate with the clinic team. A high school diploma is required.

Qualifications

• 2+ years of front desk experience preferred.
• Excellent verbal and written communication skills.
• Knowledge of HIPAA and healthcare compliance desirable.

Responsibilities

• Serve as first point of contact for patient inquiries and appointments.
• Collect copays and patient financial responsibility at point of service.
• Maintain accurate patient accounts and ensure compliant documentation.

Skills

Verbal communication

Written communication

Customer service

Empathy

Problem solving

Team player

Adaptability

Tech savvy

MS Office

Outlook/Teams/Word

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

Teams

Word

Job description

BrightView Health is seeking a Patient Services Representative to greet patients and manage the front desk, ensuring a warm, efficient clinic experience. You will handle inquiries, schedule appointments, and assist with payments and basic billing tasks.

Strong communication, empathy, and a team-oriented mindset are essential to support patients on their recovery journey and collaborate with the clinic team. A high school diploma is required.