Patient Experience Coordinator

BrightView; Chesapeake (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification programs

Comprehensive benefits

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming clinic experience and smooth, efficient service.

The role requires strong communication, empathy, and a customer-service mindset to support patients through their recovery journey and to work collaboratively in a multidisciplinary healthcare environment.

Qualifications

• 2+ years of front desk experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Serve as first point of contact for patient inquiries and assist with problem solving.
• Schedule and confirm patient appointments.
• Collect patient copays and other patient payments.

Skills

Verbal communication

Written communication

Customer service

Empathy

Problem solving

Teamwork

Adaptability

Tech proficiency

Compliance awareness

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

Teams

Word

Job description

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients, ensuring a warm, welcoming clinic experience and smooth, efficient service.

The role requires strong communication, empathy, and a customer-service mindset to support patients through their recovery journey and to work collaboratively in a multidisciplinary healthcare environment.