Patient Experience Specialist — Front Desk & Intake

Solaris Health Holdings LLC; The Villages (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Solaris Health Holdings LLC is seeking a Patient Service Representative I to deliver exceptional patient service by phone or in person, guiding patients through intake, registration, and scheduling. You will greet patients, collect co-pays, verify insurance, and coordinate with clinical staff to keep workflows smooth.

The role requires strong communication, organization, basic knowledge of health insurance, HIPAA compliance, and the ability to multitask in a busy front desk environment.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• 1–3 years of customer service experience required; medical office a plus.
• Basic CPT/ICD-10 coding knowledge preferred.

Responsibilities

• Greet patients and visitors, in person or by phone, and route appropriately.
• Register new patients and update demographics with detailed information.
• Collect co-pays and balances; verify insurance and referrals when required.
• Assist with scheduling follow-up services and office visits.
• Maintain front desk cleanliness and stocked supplies.
• Protect PHI and ensure HIPAA compliance in daily tasks.
• Coordinate with providers and staff to manage patient flow.
• Handle inquiries courteously and manage multiple deadlines.

Skills

Microsoft Office

EMR systems

Call handling

Customer service

Organizational skills

Communication skills

Independent work

HIPAA compliance

Health insurance knowledge

Education

High School Diploma or equivalent

Some college work

Job description

Solaris Health Holdings LLC is seeking a Patient Service Representative I to deliver exceptional patient service by phone or in person, guiding patients through intake, registration, and scheduling. You will greet patients, collect co-pays, verify insurance, and coordinate with clinical staff to keep workflows smooth.

The role requires strong communication, organization, basic knowledge of health insurance, HIPAA compliance, and the ability to multitask in a busy front desk environment.