Patient Services Specialist II

Solaris Health Holdings LLC; Panama City (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Solaris Health Holdings LLC is seeking a Patient Service Representative II to provide top-tier customer service and support in a clinical setting. The role involves greeting patients, registering demographics, collecting balances, and coordinating appointments with the clinical team to ensure a seamless patient experience.

Responsibilities include handling high-volume calls, assisting with referrals and authorizations, and maintaining accurate medical records while protecting PHI and staying

Qualifications

• Proficient with Microsoft Office and basic computer programs.
• Experience navigating EMRs and healthcare systems.
• Able to handle multiple tasks and prioritize under pressure.

Responsibilities

• Greet patients and visitors and answer phones professionally.
• Register new patients and update demographics with accurate information.
• Collect co-pays, deductibles and outstanding balances.
• Obtain referrals and authorizations when needed.
• Scan and file medical records and manage billing entries.
• Schedule appointments and coordinate follow-ups, surgeries, or imaging as required.

Skills

Microsoft Office

EMR navigation

Multitasking

Communication

Phone handling

Customer service

Education

High School Diploma

Some college

Job description

Solaris Health Holdings LLC is seeking a Patient Service Representative II to provide top-tier customer service and support in a clinical setting. The role involves greeting patients, registering demographics, collecting balances, and coordinating appointments with the clinical team to ensure a seamless patient experience.

Responsibilities include handling high-volume calls, assisting with referrals and authorizations, and maintaining accurate medical records while protecting PHI and staying