Patient Services Specialist II — Elevate the Patient Experience

Solaris Health Holdings LLC; West Bloomfield Charter Township (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Solaris Health Holdings LLC in Michigan is seeking a Patient Service Representative II to ensure excellent patient service and support the intake and checkout processes, including registration, scheduling, and collecting co-pays.

You will answer calls, greet visitors, assist with referrals and authorizations, and help ensure PHI security and accurate medical records, while coordinating with clinicians and billing to keep operations smooth.

Qualifications

• Proficient with Microsoft Office and EMR systems.
• Experience in healthcare or medical office environment.
• Strong communication and organizational skills.
• Ability to handle patient information with confidentiality.
• Familiarity with health insurance concepts (HMO, PPO, etc.).
• HIPAA compliance awareness and commitment to privacy.

Responsibilities

• Answer phones and greet patients and visitors.
• Register new patients and update demographics with detailed information.
• Collect co-pays and outstanding balances.
• Obtain referrals and authorizations as required.
• Scan and file medical records; ensure PHI security.
• Schedule follow-ups, surgeries, and imaging with proper authorizations.

Skills

Microsoft Office

Customer service

EMR navigation

Medical terminology

Phone handling

HIPAA compliance

Education

High School Diploma

Some college work

Job description

Solaris Health Holdings LLC in Michigan is seeking a Patient Service Representative II to ensure excellent patient service and support the intake and checkout processes, including registration, scheduling, and collecting co-pays.

You will answer calls, greet visitors, assist with referrals and authorizations, and help ensure PHI security and accurate medical records, while coordinating with clinicians and billing to keep operations smooth.