Patient Services Specialist II: Front Desk & Billing

Solaris Health Holdings LLC; Saint Clair Shores (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Solaris Health Holdings LLC in Michigan seeks a Patient Service Representative II to deliver high-quality customer service and patient care, serving as a resource for non-clinical support. The role handles registration, scheduling, co-pays, balances, referrals, and chart scanning, ensuring seamless collaboration between clerical and clinical staff while protecting patient confidentiality.

Strong communication, multi-tasking, and familiarity with medical terminology and HIPAA are essential; 2–3

Qualifications

• Minimum 2-3 years of customer service experience in a medical setting preferred.
• Basic knowledge of CPT procedure coding and ICD-10 coding preferred.
• High school diploma or equivalent required; some college coursework preferred.

Responsibilities

• Answer phones and greet patients and visitors.
• Register new patients and update demographics with detailed information.
• Collect co-pays and outstanding balances.
• Obtain referrals and authorizations when required.
• Schedule appointments and follow-up visits, including surgery or imaging as needed.
• Maintain patient confidentiality and ensure PHI is secured.

Skills

Microsoft Office

EMR navigation

Phone handling

Organizational skills

Customer service

Multi-tasking

Interpersonal skills

Medical terminology

Insurance knowledge

HIPAA compliance

Education

High school diploma

Some college coursework

Tools

EMR systems

Job description

Solaris Health Holdings LLC in Michigan seeks a Patient Service Representative II to deliver high-quality customer service and patient care, serving as a resource for non-clinical support. The role handles registration, scheduling, co-pays, balances, referrals, and chart scanning, ensuring seamless collaboration between clerical and clinical staff while protecting patient confidentiality.

Strong communication, multi-tasking, and familiarity with medical terminology and HIPAA are essential; 2–3