Patient Experience Specialist: Front Desk & Finance

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

Tuition support

Retirement plan with company match

Job summary

Mercy is seeking an Advanced Patient Services Representative to join the clinic team in Springfield to manage front-desk operations and patient interactions. The role emphasizes providing a seamless patient experience, handling financial conversations, and maintaining accurate documentation.

The ideal candidate will have a high school diploma, strong communication skills, and a patient-centered approach, with the ability to handle confidential information and adapt under pressure.

Qualifications

• High school diploma or equivalent is required.
• Experience as PSR or Advanced PSR is preferred/verified by department leader.
• Strong communication and privacy/confidentiality are essential.

Responsibilities

• Serve as primary point of contact for patients and visitors; ensure a positive patient experience.
• Manage front-desk operations and workflows to support clinic processes.
• Explain and document patient financial responsibility; request and collect payments; communicate options and assistance resources.

Skills

Communication skills

Customer service

Data entry basics

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to join the clinic team in Springfield to manage front-desk operations and patient interactions. The role emphasizes providing a seamless patient experience, handling financial conversations, and maintaining accurate documentation.

The ideal candidate will have a high school diploma, strong communication skills, and a patient-centered approach, with the ability to handle confidential information and adapt under pressure.