Senior Patient Experience Specialist

Mercy; Springfield (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Mercy seeks an Advanced Patient Services Representative to manage front-desk operations and patient interactions, ensuring a smooth clinic experience. The role emphasizes professionalism, communication, and confidentiality in handling patient information.

Responsibilities include explaining payment options, collecting payments, documenting financial conversations, and supporting patient experience across Mercy clinics. Strong customer service and adaptability are essential.

Qualifications

• High school diploma or equivalent.
• 1 year medical office experience preferred.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Manage front-desk operations and patient interactions.
• Explain payment options and collect payments.
• Document financial conversations and outcomes.
• Support clinic workflows and maintain a positive patient experience.

Skills

Communication

Customer service

Data entry

Attention to detail

Privacy/compliance

Adaptability

Education

High school diploma

Tools

MS Word

Job description

Mercy seeks an Advanced Patient Services Representative to manage front-desk operations and patient interactions, ensuring a smooth clinic experience. The role emphasizes professionalism, communication, and confidentiality in handling patient information.

Responsibilities include explaining payment options, collecting payments, documenting financial conversations, and supporting patient experience across Mercy clinics. Strong customer service and adaptability are essential.