Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ozark (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Retirement plan matching

Job summary

Mercy Orthopedic Hospital in Springfield, MO, is seeking a Patient Service Representative (Full-Time) to greet patients, manage front desk operations, and schedule appointments. You will ensure a seamless patient experience from arrival to departure, supporting providers and staff in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and a patient-first mindset, with training provided after hire to ensure high service standards and efficiency.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service abilities and a patient-first mindset.
• Basic computer proficiency, including data entry and Microsoft Office applications.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and uphold privacy standards.
• Adaptability and professionalism in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training following hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication skills

Customer service

Data entry

Microsoft Office

Privacy/confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

MS Office

Job description

Mercy Orthopedic Hospital in Springfield, MO, is seeking a Patient Service Representative (Full-Time) to greet patients, manage front desk operations, and schedule appointments. You will ensure a seamless patient experience from arrival to departure, supporting providers and staff in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and a patient-first mindset, with training provided after hire to ensure high service standards and efficiency.