Patient Experience Specialist - Front Desk & Care Support

Orthodontic Experts Ltd; Hales Corners (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

401(k)

Job summary

Orthodontic Experts Ltd is seeking a Patient Service Representative in Wisconsin to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. You will play a vital role in patient registration, data collection, payments, and appointment coordination.

The ideal candidate has strong communication skills, 3 years of customer service and 2 years in patient-facing roles, with proficiency in Microsoft Office.

Qualifications

• High school degree or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office (Word, Excel, Outlook, Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Responsibilities

• Answer all phone calls.
• Listen and return all voicemails left on front desk phones.
• Check-in new and existing patients and notify clinical staff of arrival.
• Collect patient information for new patients (registration form, medical history, HIPAA notice).
• Check out patients (collect payments, schedule next appointment).
• Handle questions and provide information to walk-in patients.

Skills

Customer service

Front desk

Microsoft Office

Education

High school degree or GED

Job description

Orthodontic Experts Ltd is seeking a Patient Service Representative in Wisconsin to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. You will play a vital role in patient registration, data collection, payments, and appointment coordination.

The ideal candidate has strong communication skills, 3 years of customer service and 2 years in patient-facing roles, with proficiency in Microsoft Office.