Bilingual Patient Service Rep (Spanish) – Front Desk

Orthodontic Experts Management LLC; Hales Corners (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid Patient Service Representative培训

Travel Pay

Medical, Dental, Vision, and Life Ins.

Short-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Paid Time Off

Identity Theft Protection - LifeLock

MetLaw

Pet Insurance

Free and discounted Orthodontic Care

Monthly Bonuses

Job summary

Orthodontic Experts Management LLC in Wisconsin is seeking a Patient Service Representative to warmly welcome visitors, manage the front desk, answer calls, and handle administrative tasks to support clinicians.

You will collect patient information, process payments, check in/out patients, coordinate schedules, and assist with office communications. Bilingual Spanish required; full-time hours include some Saturdays, with benefits.

Qualifications

• High school degree or GED.
• 3 years customer service experience.
• 2 years patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Greet visitors warmly and provide information and assistance.
• Answer all phone calls and return voicemails.
• Check-in/check-out patients and notify clinical staff of arrivals.
• Collect patient information for new patients (registration, history, HIPAA).
• Process payments and schedule next appointments.
• Handle questions from walk-ins and maintain office communications.
• Maintain updated comm-log with patient/parent communications.
• Review and adjust daily clinic schedule and open slots.
• Ensure bondings are approved and active with insurance where needed.
• Understand cancellation policy and reinforce it to patients.
• Print end-of-day reports and keep reception clean.
• Respond to emails and verify payment against reports.
• Travel to sister clinics and perform duties as assigned.
• Participate in marketing events and travel as required.
• Cash handling and other duties as assigned.

Skills

Customer service

Patient service

Problem solving

De-escalation

Communication skills

Bilingual - Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Orthodontic Experts Management LLC in Wisconsin is seeking a Patient Service Representative to warmly welcome visitors, manage the front desk, answer calls, and handle administrative tasks to support clinicians.

You will collect patient information, process payments, check in/out patients, coordinate schedules, and assist with office communications. Bilingual Spanish required; full-time hours include some Saturdays, with benefits.