Patient Services Specialist – Front Desk & Scheduling

Orthodontic Experts Ltd; Madison (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) and matching

Paid Time Off

Travel Pay

Job summary

Orthodontic Experts is hiring a Patient Service Representative in Madison, WI. You will warmly welcome patients, manage the front desk, answer calls, collect patient information, and assist clinical staff. Role includes check-ins, payments, scheduling, and responding to inquiries.

Expect to travel to sister clinics as needed and participate in marketing events. Requires HS diploma, 3 years of customer service, 2 years patient service, and strong Microsoft Office skills.

Qualifications

• 3 years of customer service experience.
• 2 years of patient service experience.
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a warm welcome to visitors and assist them with information.
• Answer incoming calls and manage the front desk.
• Check-in/check-out patients and collect necessary information and payments.
• Maintain updated comm-log and respond to emails.
• Keep clinic area clean and prepare end-of-day reports.
• Travel to sister clinics as needed and support marketing events.

Skills

Customer service

De-escalation

Written communication

Verbal communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts is hiring a Patient Service Representative in Madison, WI. You will warmly welcome patients, manage the front desk, answer calls, collect patient information, and assist clinical staff. Role includes check-ins, payments, scheduling, and responding to inquiries.

Expect to travel to sister clinics as needed and participate in marketing events. Requires HS diploma, 3 years of customer service, 2 years patient service, and strong Microsoft Office skills.