Patient Service Concierge | Front Desk Lead (Travel Pay)

Orthodontic Experts Management LLC; Madison (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) and matching

Paid Time Off

Travel Pay

Job summary

Orthodontic Experts Management LLC is seeking a Patient Service Representative in Madison, WI. You will greet patients, answer calls, manage the front desk, and provide general administrative support while ensuring accurate patient information and scheduling.

You will collect payments, confirm insurance details, and coordinate with clinical staff. Travel to sister clinics is required. The role offers full-time hours, with competitive pay and benefits.

Qualifications

• Minimum high school graduate or GED
• At least 3 years of customer service experience
• At least 2 years of patient service experience
• Proficiency in Word, Excel, Outlook and Access

Responsibilities

• Greet visitors and provide information and assistance
• Answer incoming calls and manage the front desk
• Check-in/check-out patients and collect necessary information
• Maintain and reconcile daily financials and appointments
• Handle walk-in queries and maintain office communications
• Prepare end-of-day reports and keep areas clean and organized
• Travel to sister clinics as needed and support marketing events

Skills

Customer service

De-escalation

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Management LLC is seeking a Patient Service Representative in Madison, WI. You will greet patients, answer calls, manage the front desk, and provide general administrative support while ensuring accurate patient information and scheduling.

You will collect payments, confirm insurance details, and coordinate with clinical staff. Travel to sister clinics is required. The role offers full-time hours, with competitive pay and benefits.