Patient Experience Specialist — Front Desk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors at our front desk. You will help ensure a positive and seamless patient experience by managing check-in, scheduling, and related front desk workflows.

The role requires a high school diploma or equivalent, strong communication, and the ability to maintain patient privacy. You will interact with patients and staff with professionalism and empathy, handling inquiries and coordinating with

Qualifikationen

• High school diploma or equivalent required.
• Excellent communication skills are essential.
• Experience in a medical office is preferred.
• Ability to greet and assist patients and visitors professionally.
• Maintain patient privacy and confidentiality in all interactions.
• Detail-oriented and accurate when scheduling and documenting.
• Capable of working under pressure with professionalism.

Aufgaben

• Greet patients and visitors and answer inquiries at the front desk.
• Manage check-in/check-out processes and patient scheduling.
• Coordinate with clinical staff to streamline patient flow and appointments.
• Enter patient information accurately into the system.
• Maintain patient privacy and comply with privacy policies.
• Assist with administrative tasks as needed.

Kenntnisse

Communication

Data entry

Customer service

Attention to detail

Privacy compliance

Stress management

Front desk training

Ausbildung

High school diploma or equivalent

Tools

Microsoft Windows

Word processing

Jobbeschreibung

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors at our front desk. You will help ensure a positive and seamless patient experience by managing check-in, scheduling, and related front desk workflows.

The role requires a high school diploma or equivalent, strong communication, and the ability to maintain patient privacy. You will interact with patients and staff with professionalism and empathy, handling inquiries and coordinating with