Patient Experience Specialist - Front Desk & Billing

Northwestern Medicine group; Oakbrook Terrace (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Service Representative for multispecialty clinics. This full-time role supports patient check-in/out, enrollment, and billing processes, delivering friendly, accurate service to every visitor.

Responsibilities include verifying demographics and insurance, collecting co-pays, posting payments, and guiding patients through appointments. Prior experience in customer service is preferred; healthcare exposure is a plus.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.

Responsibilities

• Greets patients and guests, confirms identity, and provides information about visit.
• Completes check-in/out functions as directed.
• Verifies and updates patient demographics and insurance information.
• Completes patient registration as needed.
• Collects co-payments and other payments at point of service.
• Posts payments and processes billing information; performs end-of-day cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in ICCs, floats to other ICCs/departments as needed.
• May perform other duties as assigned.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative for multispecialty clinics. This full-time role supports patient check-in/out, enrollment, and billing processes, delivering friendly, accurate service to every visitor.

Responsibilities include verifying demographics and insurance, collecting co-pays, posting payments, and guiding patients through appointments. Prior experience in customer service is preferred; healthcare exposure is a plus.