Patient Experience Specialist

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) Matching

Medical, dental, vision insurance

Life insurance

Paid time off

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient check‑in/out and front‑desk duties. You will greet patients, verify demographics and visit details, collect payments, and help schedule appointments.

The role emphasizes strong customer service, accuracy, and teamwork in a busy clinical environment. Typical hours include weekday shifts with some variation; prior healthcare or bilingual experience is a plus.

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Greets patients and guests, confirms identity and provides visit information.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative to support patient check‑in/out and front‑desk duties. You will greet patients, verify demographics and visit details, collect payments, and help schedule appointments.

The role emphasizes strong customer service, accuracy, and teamwork in a busy clinical environment. Typical hours include weekday shifts with some variation; prior healthcare or bilingual experience is a plus.