Patient Experience Specialist - Healthcare Front Desk

Northwestern Medicine group; Geneva (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative who will support the service area by checking patients in and out of appointments and delivering exemplary customer service. You will verify identity, collect payments, post payments, and help with scheduling and registration as needed.

The role requires a high school diploma or GED and 0–2 years in customer service. Healthcare experience and knowledge of medical terminology are preferred.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years of experience in a customer service position.
• Preferred: healthcare setting experience.
• Preferred: working knowledge of medical terminology.

Responsibilities

• Greets patients and guests and confirms identity, providing information about their visit.
• Completes check-in and check-out functions as directed.
• Updates patient identification, demographics, and insurance information.
• Registers patients as needed.
• Collects co-payments and other payments; posts payments and processes billing information.
• Performs end-of-day cash drawer reconciliation.
• Keeps waiting areas clean and comfortable.
• Notifies patients of delays or changes in appointment status.
• Schedules appointments as needed.
• For ICC PSRs, floats to other ICCs/departments.
• Performs other duties as assigned.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Service Representative who will support the service area by checking patients in and out of appointments and delivering exemplary customer service. You will verify identity, collect payments, post payments, and help with scheduling and registration as needed.

The role requires a high school diploma or GED and 0–2 years in customer service. Healthcare experience and knowledge of medical terminology are preferred.