Patient Experience Specialist - Front Desk

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical coverage

Dental coverage

Vision coverage

Life insurance

Annual salary increase

Job summary

Northwestern Medicine is seeking a Patient Service Representative to check in patients, greet guests, collect co-pays, and support front desk operations in a fast-paced healthcare environment. Requirements include a high school diploma, 0–2 years of customer service experience, and the ability to work with diverse patients.

Preferred: bachelor's degree, healthcare experience, knowledge of medical terminology, and bilingual abilities.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Bachelor’s degree preferred; healthcare setting and medical terminology knowledge beneficial.
• Bilingual abilities are a plus.

Responsibilities

• Greet patients and guests upon arrival and confirm identity.
• Complete check-in/check-out functions and update patient demographics/insurance.
• Obtain consents/authorizations and collect co-payments and other payments.
• Post payments and assist with end-of-day cash drawer closing.
• Maintain waiting area cleanliness and inform patients of delays or changes.
• Schedule appointments and assist with patient registration as needed.
• May float to other ICCs/departments as required.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to check in patients, greet guests, collect co-pays, and support front desk operations in a fast-paced healthcare environment. Requirements include a high school diploma, 0–2 years of customer service experience, and the ability to work with diverse patients.

Preferred: bachelor's degree, healthcare experience, knowledge of medical terminology, and bilingual abilities.