Patient Experience Front Desk Specialist

Northwestern Medicine group; Mokena (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Northwestern Medicine seeks a Patient Service Representative to welcome patients, verify identities, and manage check-in and check-out for appointments. You will assist guests, collect payments, and ensure accurate registration and information updates in the patient records system.

The role supports front-desk operations in our Illinois facilities. The ideal candidate demonstrates excellent customer service, accuracy in registrations, and teamwork with clinicians and administrative staff to

Qualifications

• High school diploma or GED equivalent.
• 0–2 years' experience in a customer service position.
• Bachelor's degree preferred.
• Previous experience in a healthcare setting preferred.
• Knowledge of medical terminology preferred.
• Bilingual abilities preferred.

Responsibilities

• Check patients in and out, verify identity and visit details.
• Complete check-in/out functions as directed and update patient records.
• Obtain patient consents/authorizations as needed.
• Collect co-payments and process payments; post payments and reconcile end-of-day cash.
• Schedule appointments and inform patients of delays or changes.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Northwestern Medicine seeks a Patient Service Representative to welcome patients, verify identities, and manage check-in and check-out for appointments. You will assist guests, collect payments, and ensure accurate registration and information updates in the patient records system.

The role supports front-desk operations in our Illinois facilities. The ideal candidate demonstrates excellent customer service, accuracy in registrations, and teamwork with clinicians and administrative staff to