Patient Experience Specialist — Front Desk Admin

South Central Regional Medical Center; Laurel (MS); On-site; USD 30,000 - 34,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a friendly, entry-level Patient Experience Specialist to support the front desk and patient flow. You will greet patients, answer calls, schedule appointments in EMR, verify insurance, and collect balances with attention to privacy.

Ideal candidates are organized, punctual, and passionate about helping others in a healthcare setting. This full-time role offers a stable hospital environment and opportunities to grow within the

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Tools

EMR system

Job description

South Central Regional Medical Center in Laurel, MS is seeking a friendly, entry-level Patient Experience Specialist to support the front desk and patient flow. You will greet patients, answer calls, schedule appointments in EMR, verify insurance, and collect balances with attention to privacy.

Ideal candidates are organized, punctual, and passionate about helping others in a healthcare setting. This full-time role offers a stable hospital environment and opportunities to grow within the