Patient Experience Concierge | Front Desk & Admin

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 32,000 - 40,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS, is seeking a friendly, detail-oriented Patient Experience Specialist to join SCC Family Medicine. This entry-level role supports front desk operations, manages patient flow, and helps ensure a welcoming, efficient patient experience at the point of care.

You will greet patients, schedule appointments in the EMR, verify insurance, collect co-pays, and maintain accurate records while upholding HIPAA standards.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills are required.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Tools

EMR

Job description

South Central Regional Medical Center in Laurel, MS, is seeking a friendly, detail-oriented Patient Experience Specialist to join SCC Family Medicine. This entry-level role supports front desk operations, manages patient flow, and helps ensure a welcoming, efficient patient experience at the point of care.

You will greet patients, schedule appointments in the EMR, verify insurance, collect co-pays, and maintain accurate records while upholding HIPAA standards.