Front Desk Patient Experience Specialist II

Scrmc; Mississippi; On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist - Clerical Level II to provide friendly, efficient front desk support and patient flow management. This entry-level role emphasizes accuracy, organization, and a passion for helping others in a healthcare setting.

The position includes greeting patients, answering calls, scheduling in the EMR, verifying insurance, collecting co-pays, updating records, and maintaining a welcoming environment while

Qualifications

• Must type 30 wpm and follow written instructions.
• Proficient with basic computer tasks and software.
• Familiarity with electronic medical records (EMR) systems.

Responsibilities

• Greet and check in patients at front desk in a professional manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information in the system accurately.
• Maintain a clean, welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks.
• Ensure patient confidentiality and HIPAA compliance.

Skills

Typing 30 wpm

Basic computer skills

EMR navigation

Tools

EMR

Job description

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist - Clerical Level II to provide friendly, efficient front desk support and patient flow management. This entry-level role emphasizes accuracy, organization, and a passion for helping others in a healthcare setting.

The position includes greeting patients, answering calls, scheduling in the EMR, verifying insurance, collecting co-pays, updating records, and maintaining a welcoming environment while