Front Desk Patient Experience Specialist

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS seeks an entry‑level Patient Experience Specialist to support the front desk. You will greet patients, check in, answer calls, and schedule appointments using EMR, delivering a friendly and efficient welcome to every visitor.

You will verify insurance, collect co-pays, maintain patient records, and assist with filing, scanning, and other clerical tasks, while upholding HIPAA privacy standards in a busy outpatient setting.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Reading and writing

Job description

South Central Regional Medical Center in Laurel, MS seeks an entry‑level Patient Experience Specialist to support the front desk. You will greet patients, check in, answer calls, and schedule appointments using EMR, delivering a friendly and efficient welcome to every visitor.

You will verify insurance, collect co-pays, maintain patient records, and assist with filing, scanning, and other clerical tasks, while upholding HIPAA privacy standards in a busy outpatient setting.