Patient Experience Concierge — Front Desk Specialist

Scrmc; Mississippi; On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center is seeking a friendly, detail-oriented Patient Experience Specialist to join the Internal Medicine and Pulmonary front desk team in Laurel, MS. This full-time role focuses on patient flow, check-ins, and administrative support to ensure a welcoming experience.

The candidate should be organized, punctual and comfortable managing appointments, insurance verification, and EMR entry while upholding HIPAA guidelines in a fast-paced healthcare environment.

Qualifications

• Must be able to type 30 wpm.
• Basic computer skills and familiarity with EMR systems.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Job description

South Central Regional Medical Center is seeking a friendly, detail-oriented Patient Experience Specialist to join the Internal Medicine and Pulmonary front desk team in Laurel, MS. This full-time role focuses on patient flow, check-ins, and administrative support to ensure a welcoming experience.

The candidate should be organized, punctual and comfortable managing appointments, insurance verification, and EMR entry while upholding HIPAA guidelines in a fast-paced healthcare environment.