Front Desk Concierge – Patient Experience

Scrmc; Mississippi; On-site; USD 17,000 - 21,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking an entry-level Patient Experience Specialist to join our front desk team. This role delivers administrative support, manages patient flow, and creates a welcoming, organized check-in experience.

Responsibilities include greeting patients, answering phones, scheduling appointments in EMR, verifying insurance, collecting co-pays, updating records, and maintaining confidentiality under HIPAA.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Reading & writing instructions

EMR software

Tools

EMR software

Job description

South Central Regional Medical Center in Laurel, MS is seeking an entry-level Patient Experience Specialist to join our front desk team. This role delivers administrative support, manages patient flow, and creates a welcoming, organized check-in experience.

Responsibilities include greeting patients, answering phones, scheduling appointments in EMR, verifying insurance, collecting co-pays, updating records, and maintaining confidentiality under HIPAA.