Front Desk Patient Experience Specialist

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS, seeks an entry-level Patient Experience Specialist to join SCC Primary Care Services. This front-desk role provides essential administrative support, welcomes patients, and coordinates appointments in EMR while upholding HIPAA.

You will greet patients, answer phones, verify insurance, collect co-pays, enter data, and keep the waiting area organized. Candidates should type at least 30 wpm and have basic computer skills; healthcare front-desk

Qualifications

• Typing speed of at least 30 words per minute.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills required to perform front desk tasks.

Responsibilities

• Greet and check in patients in a professional manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately in the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with clerical tasks such as filing, faxing, scanning.
• Ensure patient confidentiality and HIPAA compliance.

Skills

Typing 30 wpm

Verbal/written instruction reading

Basic computer skills

Tools

EMR software

Job description

South Central Regional Medical Center in Laurel, MS, seeks an entry-level Patient Experience Specialist to join SCC Primary Care Services. This front-desk role provides essential administrative support, welcomes patients, and coordinates appointments in EMR while upholding HIPAA.

You will greet patients, answer phones, verify insurance, collect co-pays, enter data, and keep the waiting area organized. Candidates should type at least 30 wpm and have basic computer skills; healthcare front-desk