Patient Experience Coordinator

South Central Regional Medical Center; Laurel (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS seeks a Patient Experience Specialist to support the Internal Medicine and Pulmonary department. This entry-level front-desk role focuses on welcoming patients, managing appointments, and ensuring smooth operations in a busy clinic.

You will greet patients, verify insurance, collect co-pays, and use EMR systems to maintain accurate records while upholding HIPAA compliance and a patient-first attitude.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Job description

South Central Regional Medical Center in Laurel, MS seeks a Patient Experience Specialist to support the Internal Medicine and Pulmonary department. This entry-level front-desk role focuses on welcoming patients, managing appointments, and ensuring smooth operations in a busy clinic.

You will greet patients, verify insurance, collect co-pays, and use EMR systems to maintain accurate records while upholding HIPAA compliance and a patient-first attitude.