Patient Experience Specialist — Front Desk & Care, Great Benefits

Mercy; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role focuses on managing front desk operations and workflows with professionalism and empathy.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and experience with basic computer tasks such as data entry and word processing.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills including data entry and word processing.
• Excellent customer service skills with empathy, patience, and diplomacy.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Responsibilities

• Be the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Support accurate data entry and document handling.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Empathy

Tact and diplomacy

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. The role focuses on managing front desk operations and workflows with professionalism and empathy.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and experience with basic computer tasks such as data entry and word processing.