Patient Experience Front Desk Specialist

Mercy; Joplin (MO); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma or equivalent, strong communication and customer service skills, and the ability to maintain patient privacy while handling multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry.
• Excellent customer service skills.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality per privacy policy.
• Adaptable and able to handle unexpected situations with professionalism.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations to create a positive patient experience.
• Assist patients and visitors, directing them as needed.
• Enter patient information and schedule appointments.
• Maintain patient privacy and confidentiality.
• Collaborate with healthcare staff to ensure smooth operations.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Microsoft Word

Data entry software

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma or equivalent, strong communication and customer service skills, and the ability to maintain patient privacy while handling multiple tasks in a fast-paced environment.