Patient Experience Specialist (Front Desk)

Mercy; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors at the front desk. You will manage patient flow, schedule appointments, and ensure a positive, seamless experience while handling sensitive information with the utmost confidentiality.

The role requires strong communication, basic computer skills, and a patient-first approach. Training will cover clinic front desk operations and privacy policies, with opportunities to grow within Mercy's

Qualifications

• High school diploma or equivalent.
• Strong communication skills with patients and staff.
• One year of medical office experience (preferred).

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Schedule appointments and process documentation.
• Enter patient information with accuracy.
• Maintain patient privacy and confidentiality.

Skills

Verbal & written communication

Computer skills

Customer service

Attention to detail

Privacy/compliance

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors at the front desk. You will manage patient flow, schedule appointments, and ensure a positive, seamless experience while handling sensitive information with the utmost confidentiality.

The role requires strong communication, basic computer skills, and a patient-first approach. Training will cover clinic front desk operations and privacy policies, with opportunities to grow within Mercy's