Patient Experience Front Desk Specialist

Mercy; Springfield (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The candidate should have a high school diploma, strong communication, basic computer skills, and a commitment to confidentiality.

Training includes Clinic Core Front Desk training after hire, with opportunities to grow within Mercy.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service and attention to detail.
• Ability to maintain confidentiality and follow privacy policy.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Protect patient confidentiality and assist with intake and scheduling.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front Desk training

Education

High school diploma

Tools

Word processing

Data entry

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The candidate should have a high school diploma, strong communication, basic computer skills, and a commitment to confidentiality.

Training includes Clinic Core Front Desk training after hire, with opportunities to grow within Mercy.