Patient Experience Specialist — Front Desk & Scheduling

Mercy; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

This role requires a high school diploma, strong communication, and basic computer skills, with preferred 1 year of medical office experience. Mercy offers comprehensive benefits and a collaborative team environment.

Qualifications

• High school diploma or equivalent is required.
• One year of medical office experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Schedule appointments and process documentation.
• Maintain patient confidentiality and privacy in all interactions.
• Handle inquiries and concerns with tact and professionalism.

Skills

Front desk communication

Data entry

Customer service

Confidentiality

Adaptability

Team collaboration

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

This role requires a high school diploma, strong communication, and basic computer skills, with preferred 1 year of medical office experience. Mercy offers comprehensive benefits and a collaborative team environment.