Patient Experience Specialist (Front Desk)

Women's Health Arizona; Goodyear (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Women's Health Arizona is seeking a Patient Service Representative to warmly greet patients, check them in and out, verify insurance details, and support registration processes to ensure a smooth visit. You will schedule appointments, coordinate referrals and tests, answer calls, relay messages, and maintain organized medical records with HIPAA compliance and attention to privacy.

The ideal candidate has strong communication, detail orientation, and a patient‑first attitude, with experience in

Qualifications

• Minimum education: high school diploma or equivalent; healthcare training preferred.
• Experience in customer service or administrative role, preferably in healthcare.
• Strong communication, organization and confidentiality.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Schedule, reschedule, and coordinate appointments and tests.
• Verify benefits, obtain pre-authorizations as needed.
• Answer calls, assist with inquiries, and relay messages.
• Maintain front desk and medical records with confidentiality.

Skills

Customer service

Communication

Organizational skills

Attention to detail

HIPAA compliance

Empathy

Education

High school diploma or equivalent

Associate's degree or healthcare administration certification (preferred)

Tools

EHR systems

Office equipment

Microsoft Office

Job description

Women's Health Arizona is seeking a Patient Service Representative to warmly greet patients, check them in and out, verify insurance details, and support registration processes to ensure a smooth visit. You will schedule appointments, coordinate referrals and tests, answer calls, relay messages, and maintain organized medical records with HIPAA compliance and attention to privacy.

The ideal candidate has strong communication, detail orientation, and a patient‑first attitude, with experience in