Patient Services Specialist: Front Desk & Scheduling

Arizona Center for Cancer Care; Phoenix (AZ); On-site; USD 34,000 - 46,000; Full time

Job summary

Arizona Center for Cancer Care is seeking a Patient Service Representative to front the office, greet patients, register them, and manage scheduling in the EMR system. The role requires professionalism, strong communication, and accurate data entry for demographics and insurance information.

The position emphasizes customer service, handling inquiries about billing or insurance, maintaining a neat front desk, and coordinating with physicians and staff to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office is preferred.
• Knowledge of medical terminology is helpful.

Responsibilities

• Greet and register patients professionally.
• Handle incoming/outgoing calls and schedule appointments.
• Enter patient data and insurance information into EMR.
• Process check-ins/check-outs and collect co-pays.
• Document patient encounters in the EMR system.
• Assist with front desk duties and maintain records.

Skills

Patient communication

Scheduling appointments

Phone etiquette

Customer service

Team player

Education

High school diploma

Tools

EMR software

Microsoft Office

Job description

Arizona Center for Cancer Care is seeking a Patient Service Representative to front the office, greet patients, register them, and manage scheduling in the EMR system. The role requires professionalism, strong communication, and accurate data entry for demographics and insurance information.

The position emphasizes customer service, handling inquiries about billing or insurance, maintaining a neat front desk, and coordinating with physicians and staff to ensure smooth patient flow.