Patient Experience & Scheduling Specialist

Northern-Cochise-Community-Hospital; Willcox (AZ); On-site; USD 34,000 - 46,000; Full time

Job summary

Northern-Cochise-Community-Hospital is seeking a Patient Services Representative to support front-office operations in a fast-paced clinic environment. You will handle patient registration, scheduling, insurance verification, and financial counseling while maintaining HIPAA privacy.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a high-volume setting, with safety and patient satisfaction as top priorities.

Qualifications

• High school diploma or GED required.
• 1+ year experience in a medical office, customer service, or patient-facing role desired.
• Strong knowledge of basic insurance terminology and patient financial services.

Responsibilities

• Greet patients and ensure accurate, efficient registration and scheduling.
• Verify insurance coverage, obtain authorizations, and confirm referrals before service.

Skills

Customer service

Communication

Multitasking

Microsoft Office

EHR systems

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Northern-Cochise-Community-Hospital is seeking a Patient Services Representative to support front-office operations in a fast-paced clinic environment. You will handle patient registration, scheduling, insurance verification, and financial counseling while maintaining HIPAA privacy.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a high-volume setting, with safety and patient satisfaction as top priorities.